vicidial installation solution in Mumbai, Hyderabad, kolkata, delhi, noida

Vicidial is a comprehensive and feature-rich open-source contact center solution. Here is an overview of its key features: 1. Inbound and Outbound Calling Predictive Dialing: Automatically dials multiple numbers and connects answered calls to agents. Manual Dialing: Allows agents to dial numbers themselves. Preview Dialing: Agents see caller information before the call is placed. Inbound Call Routing: Routes incoming calls based on predefined rules or agent availability. 2. Call Distribution and Management Queue Management: Routes calls to agents in a queue, allowing for smooth handling of high call volumes. Skills-Based Routing: Directs calls to the most qualified agents based on their skills. Multi-Channel Support: Handles voice calls, emails, and chat interactions from a single interface. 3. Web-Based Interface Agent and Administrator Dashboards: Provides a user-friendly interface with real-time monitoring capabilities. Call Monitoring: Supervisors can listen to live calls, whisper to agents, or take control of calls if necessary. Recording: Calls can be recorded for quality assurance and training purposes. 4. CRM Integration Customizable CRM Features: Built-in tools for managing customer interactions and storing data. API Integration: Allows integration with third-party CRM systems and applications to streamline workflows. 5. Reporting and Analytics Extensive Reporting Options: Offers reports on agent performance, call volume, campaign success, etc. Real-Time Statistics: Monitor live call metrics and agent activities. Historical Data Analysis: Review past performance and adjust strategies accordingly. 6. Campaign Management Campaign Creation: Easily create and manage different campaigns for telemarketing, customer support, etc. Dialing Modes Configuration: Choose appropriate dialing modes per campaign (predictive, power, broadcast, etc.). Scheduled Campaigns: Run campaigns based on specific schedules or events. 7. User Management Role-Based Access Control: Define permissions based on user roles (agents, supervisors, administrators). Multi-Tenant Capabilities: Support for multiple clients or departments on the same system. 8. Integration with VoIP Systems SIP Support: Works with various VoIP providers and gateways. Codec Options: Support for different audio codecs for quality and bandwidth management. 9. Customizable User Interface Flexible Layouts: Modify the layout and appearance of the agent interface to suit operational needs. Localized Language Support: Available in multiple languages for global use. 10. Dialer Configurations Automatic Lead Distribution: Assigns leads to agents based on configurable rules. Lead Management: Import, manage, and track leads effectively. 11. Security and Compliance Data Protection: Offers tools to manage and secure customer data. Compliance Features: Helps in adhering to regulations like TCPA and GDPR through configurable settings. 12. Training and Quality Assurance Agent Training Tools: Integration of training modules within the platform. Quality Monitoring: Facilities for evaluating performances and feedback loops. 13. Voice Broadcasting Automatic Voice Broadcasting: For targeted campaigns, allowing messages to be sent to numerous recipients simultaneously. 14. Email and SMS Marketing Integration with Email & SMS Gateways: Enables communication through emails and SMS in addition to calls. 15. Support for Recordings and Transcriptions Call Recording Management: Access to recorded calls and transcripts for evaluation. These features make Vicidial a versatile tool suitable for various call center environments, from telemarketing to customer service. Organizations can customize and utilize Vicidial to best fit their operational needs, making it a valuable asset in managing contact center activities.